Playtech Focuses on Safer Gambling Through Tech and Human Expertise

As Safer Gambling Week returns across the UK and Ireland, Playtech is using the campaign to reinforce how technology and human insight must operate together to strengthen player protection. The annual initiative promotes safer gambling tools, resources and support services, and Playtech is marking the occasion with internal activities designed to spark open discussions and raise awareness across its organisation.

According to the company, this year’s focus encourages staff to participate in conversations under the theme “Let’s Talk About Safer Gambling”, ensuring that awareness extends beyond customers and into day-to-day operational thinking. Playtech says these internal touchpoints are aimed at empowering teams while helping to promote shared responsibility across its channels.

A central component of Playtech’s safer gambling framework is , which brings together the operator tools, behavioural technologies and intervention capabilities the company has developed to support responsible play across regulated markets. The company highlights BetBuddy—its behavioural analytics system—as the foundation of this approach. Using predictive modelling and behavioural monitoring, BetBuddy is designed to identify signs of risk early, providing operators with data to enable timely and targeted interventions.

Playtech is also examining  in shaping future customer interactions. The company notes that emerging systems such as AI-driven chatbots could allow for tailored support at scale. These tools may combine real-time sentiment tracking and adaptive messaging to help address player needs while maintaining what Playtech calls the “empathy essential to effective support.”

While these advancements extend the reach of technology, Playtech stresses that data tools must work in tandem with trained professionals. The company’s Customer Protection Specialists, operating within Playtech Managed Services, interpret risk indicators, analyse ongoing interactions and guide operators on how to put regulatory requirements into practice. Their role, Playtech says, involves shaping interventions that are both compliant and effective in real-world scenarios.

This integrated approach, the company argues, is where genuine progress in safer gambling emerges. As Francesco Rodano stated, “Sustainable gambling requires both technological innovation and human expertise working together. Through Playtech Protect and the dedicated work of our Customer Protection Specialists, we’re helping operators create a safer, more sustainable industry.”

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Alongside its blog post, Playtech published a complementary message on LinkedIn emphasising that technology supports—rather than replaces—human decision-making in safer gambling practices. The company noted that “technology alone isn’t enough,” and highlighted the continuous collaboration between its internal teams and operators.

The LinkedIn post reiterated that Playtech’s specialists work closely with partners to ensure that interventions are shaped by consistent behaviour analysis and up-to-date regulatory knowledge. The company referenced the Safer Gambling Week blog as an example of how its teams outline why responsible gambling is most effective when “innovative technology meets human expertise.”

Across both communications, Playtech’s message centres on the belief that safeguarding players requires a balance of automation, insight and human judgement. The company maintains that this dual-layer approach provides the strongest foundation for operators seeking to support customers in maintaining control of their play.

As Safer Gambling Week continues, Playtech says it remains focused on working with partners to advance safer gambling standards and contribute to a more sustainable environment across the industry.

Source: 

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